Quality Policy Statement
TriCore Consultancy, Safety & Training is committed to delivering high-quality training, assessment, and consultancy services that consistently meet the needs of our learners, clients, and industry partners. As a professional training and health & safety consultancy, we aim to uphold the highest standards of integrity, competence, and service delivery across all aspects of our work.
We operate a quality management approach built around the Plan – Do – Check – Act (PDCA) cycle to ensure that our services remain effective, compliant, and continuously improving.
PLAN
We will:
• Establish clear objectives for the quality of training, assessment, and consultancy services.
• Develop structured processes, resources, and materials that align with current legislation, recognised industry standards, and best practice.
• Ensure that all staff, trainers, assessors, and consultants are competent, qualified, and supported through ongoing professional development.
• Identify risks and opportunities that may impact quality, learner experience, or service delivery, and plan appropriate control measures.
DO
We will:
• Deliver training and consultancy services professionally, consistently, and in line with documented procedures.
• Provide accurate, up-to-date, and realistic learning content that reflects industry needs.
• Maintain clear communication with learners and clients, ensuring expectations, responsibilities, and service standards are understood.
• Support learners through fair, transparent, and robust assessment processes.
CHECK
We will:
• Monitor and review delivery performance, learner outcomes, and customer satisfaction.
• Implement internal reviews, sampling, audits, and feedback processes to verify that training and consultancy activities meet required standards.
• Analyse data and feedback to identify areas for improvement or corrective action.
• Ensure any non-conformances, complaints, or issues are investigated promptly and effectively.
ACT
We will:
• Implement corrective and preventive measures to improve the quality, consistency, and reliability of our services.
• Review and update training materials, processes, and procedures in response to findings, legislative changes, or industry developments.
• Continuously enhance staff competence through training, support, and reflective practice.
• Use insights from evaluations and audits to drive long-term improvement and strengthen our quality management system.
Roles and Responsibilities
Managing Director
The Managing Director holds overall responsibility for maintaining and improving the organisation’s quality standards. Responsibilities include:
• Providing leadership, resources, and strategic direction for quality management.
• Approving quality objectives and ensuring they are effectively implemented.
• Reviewing the Quality Policy annually and following significant operational or legislative changes.
• Promoting a culture of continuous improvement and professional excellence.
Trainers, Assessors, and Consultants
All training and consultancy staff are responsible for:
• Delivering services professionally, consistently, and in accordance with organisational quality procedures.
• Maintaining accurate records, assessment decisions, and learner information.
• Engaging in ongoing CPD to maintain professional competence.
• Reporting any issues, improvements, or risks affecting quality.
Learners and Clients
Learners and clients are expected to:
• Engage positively in learning or consultancy activities.
• Provide honest feedback to support continuous improvement.
• Follow relevant procedures and requirements communicated by TriCore staff.
Signed: Andrew Adam
TriCore Construction Safety & Training
Date: 25 October 2025